Why does abuse handling take so long ?

William Pitcock nenolod at systeminplace.net
Sun Mar 13 08:41:07 CDT 2011


On Sun, 13 Mar 2011 05:39:02 -0700 (PDT)
goemon at anime.net wrote:

> On Sun, 13 Mar 2011, Alexander Maassen wrote:
> > Why o why are isp's and hosters so ignorant in dealing with such
> > issues and act like they do not care?
> 
> they don't act like they do not care. they really *don't* care. no
> acting.

well, they should care.  if a customer is compromised and ddosing, it
costs the provider money (additional traffic being pushed bringing your
95% closer to your commit levels or possibly causing an overage to be
incurred.)

by doing nothing it may wind up costing them something - even if they
can make the money back by passing the overage onto the customer, there
is a high likelyhood that the customer will just jump ship and not pay
the invoice and go elsewhere.

william




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