What do you do when your Home ISP is down?
EWieling at nyigc.com
Thu Aug 18 13:09:03 CDT 2011
Obligatory xkcd http://xkcd.com/806/
From: Jay Nakamura [mailto:zeusdadog at gmail.com]
Sent: Thursday, August 18, 2011 2:06 PM
To: nanog at nanog.org
Subject: Re: What do you do when your Home ISP is down?
Anyway, one time, I had a problem with a DSL line with AT&T, which had a trouble ticket from a storm taking down the connection and they had to replace a card somewhere. They said it was fixed but it wasn't working. After looking at the router, I was pretty sure they messed up the ATM PVC config on their side. I had to wade through the level
1 support for 45 minutes of reboot this, change this before they sent me to level 2. I told the level 2 exactly what I thought, and he said, hold on a sec, and said, yeah, you are right, I just fixed it, try it now. And it worked. Wish I had a special license to bypass all level 1 support....
More information about the NANOG