reporting physical plant damage to AT&T?

Thu Nov 25 22:11:31 UTC 2010

> From: Paul Vixie <vixie at isc.org>
> Date: Thu, 25 Nov 2010 21:14:45 +0000
> 
> there's a pacific telephone j-box at the edge of a parking lot in san mateo
> california that's been hit by a car hard enough to spring the door open.  the
> copper punchdowns are now freely and publically accessible.  i think it's not
> pac tel or pac bell or sbc any more, so what i need is to know how to tell
> AT&T that they've got a physical plant problem that will soon be customer
> affecting, especially with the weather like it is.  there was a call-before-
> you-dig sticker on it so i called that number and they said it wasn't their
> problem.  i'm trying to do the right thing by asking AT&T to make it so if
> i google for "report damage to at&t" it will give a useful result.  meanwhile
> if someone from at&t asks me i will tell them the road address of the box.
> 
> (i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)
> 

Have you tried 611 (from an AT&T land-line phone)? The menus are horrid,
but you should finally get to a human.
-- 
R. Kevin Oberman, Network Engineer
Energy Sciences Network (ESnet)
Ernest O. Lawrence Berkeley National Laboratory (Berkeley Lab)
E-mail: oberman at es.net			Phone: +1 510 486-8634
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