AT&T Mind Boggles...

Thu Feb 11 18:12:18 UTC 2010

<not usually my style to whine, but...>

So I send an online request for Wholesale IP Transit to AT&T 
via their web site, and several days later, I get an e-mail 
from one of their staff directing me to another link where I 
should fill up my information (again). Suffice it to say her 
e-mail to me already included my information, but anyway...

So I hit the link, fill in my data, hit "Submit" and bam! 
"Page not found".

I send an e-mail back to the lady who asked me to follow 
that link and ask her for help on how to proceed. She writes 
back to say, in many words, "Sorry, that link is the only 
way you can get your query answered. Oh by the way, here's a 
toll-free number you can call, it's not the actual 
department, but they should be able to direct you".

Several more e-mails go back and forth arguing why this is 
such rocket science -  meanwhile, I'm thinking, "She is 
staff, she can put me in touch since it's their web site 
that's flaky".

The final option I was given was to have a friend in the 
States help me call AT&T on the toll-free number given. I 
live outside the States, toll-free numbers don't work for me 
(yes, they are free on Skype, but that's beside the point).

The whole experience was robotic and efficient; efficient at 
me thinking, "There goes my business".

AT&T, what gives?

</not usually my style to whine, but...>

Mark.
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