Akamai wierdness

Wed Mar 25 07:44:51 UTC 2009

On Wed, Mar 25, 2009 at 1:21 AM, JC Dill <jcdill.lists at gmail.com> wrote:
| jamie rishaw wrote:
| |
| | Akamai customer support is ccare at .
|
| No one said that noc@ was "not the place" - someone (who works at Akamai)
| said that the RFC specified noc@ works, and it does.

it was a redirect, and he was pretty rude

| To summarize: The RFC-specified noc@ address exists and works.

it is an rfc, not a standard.  check out bcp 46. according to that, the
correct answer we are looking for would be hostmaster-billing at akamai.com.
both documents are out of date, and to suggest otherwise is irresponsible

| Customers also have/know
| about ccare@ which also works.  Non-customers (surprise - not everyone is
an
| Akamai customer, and non-customers do have valid reasons to contact a NOC
| now and then) who don't know about the super sekret[1] ccare@ can use noc@
.

the first click off the akamai root page is hardly "super sekret".  although
they are really sneaky about it.  its called 'support' and it is big and
bright and blue and right where you would expect it.  quite the outrage

| Is there some point you wanted to make that contradicts all of this?

jcdill, are you eight?  this is a mailing list for network professionals.
 if you cannot be at, at least act it

jkc

-- 
Jeff Cohen
CISSP, CCNP
On a Sesame Seed Bun.
Opinions stated are my own, and not those of Turner.