Akamai wierdness

Mon Mar 23 22:35:53 UTC 2009

I usually just call their toll free support number when their are 
occasional issues.  This is from a content provider perspective (using 
Akamai as a CDN for the sites I support). Never had an issue getting a 
hold of anyone and getting the issue resolved (two times I have called 
them, it was issues on our side anyway).

Paul Stewart wrote:
> Not to add to a potential "peeing" contest here.... but we have Akamai
> equipment in our network - it's a very important component to our
> service delivery.  If/when there is ever a problem (quite rare in our
> experience other than the odd hardware failure that has no impact
> anyways due to the cluster configuration) we send an email to
> noc at akamai.com.
> 
> Typical response times on a 24X7 basis never normally exceed 20 minutes
> at most.  I can remember one time where it might have been an hour.
> 
> That's a long ways from "blackhole" based on our experience... 
> 
> Paul Stewart
> 
> 
> -----Original Message-----
> From: JC Dill [mailto:jcdill.lists at gmail.com] 
> Sent: Monday, March 23, 2009 5:03 PM
> Cc: NANOG list
> Subject: Re: Akamai wierdness
> 
> Paul Wall wrote:
>> Patrick Gilmore wrote [context inserted]:
>>   
>>> Perhaps using the RFC required address [noc at akamai] would be more
>>>     
>> productive than e-mailing 10k strangers?
>>
>> Normally I see emails like this and, if it's Not In My Back Yard, and
> the
>> Internet is not going nutz, the delete key explains how worried i am.
>>
>> Back to your email:
>>
>>   
>>> using the RFC required address
>>>     
>> The correct catty response to the Akamai question is :
> ccare at akamai.com.
>>  That's C as in "Customer", Care as in "they actually care".
>>
>> I would end the email there, but it really gets me how someone that is
>> in-house doesn't realize that noc at akamai is a black hole.
> 
> Paul, you might want to test a theory of this nature before you post 
> about it to more than a thousand of your colleagues.  This morning I 
> sent email to noc at akamai.com and received a personalized 
> (non-autoresponder) reply 17 minutes later.
> 
> jc
> 
> 
> 
> 
> 
>  
> 
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