"web problems" "ssl issues"

Christopher Morrow morrowc.lists at gmail.com
Thu Mar 5 13:32:56 CST 2009


On Thu, Mar 5, 2009 at 2:20 PM,  <nanog at namor.ca> wrote:
> I hadn't thought about this until now, when I had to use our SPKI account
> with Thawte.  It's painfully slow processing anything.
>
> I doesn't seem that anything's amiss with latency or network otherwise, but
> we're noticing this impact.
>
> I'm also just West of you, so I'm curious if it's slightly geographic in
> nature, as nobody else has noted similar that I've seen here.
>

doubtful it's GEO related from both ATL and SAC and IAD I get the same
dns mappings:
;; ANSWER SECTION:
siteseal.thawte.com.    900     IN      A       65.205.248.247
siteseal.thawte.com.    900     IN      A       65.205.248.251
siteseal.thawte.com.    900     IN      A       65.205.248.236
siteseal.thawte.com.    900     IN      A       65.205.248.240
siteseal.thawte.com.    900     IN      A       65.205.248.242
siteseal.thawte.com.    900     IN      A       65.205.248.246

I don't, however, get any reasonable response on port 443 to these
ips... (they all seem to be in SJC-area fyi)

Perhaps Thawte/VS is experiencing some LB or load issues?

-Chris


> On Thu, 5 Mar 2009, Mike Tancsa wrote:
>
>>
>> Not sure if others are running into this or not, but we had a few vague
>> support calls come in at once about browser 'ssl problems' and some issues
>> with some websites 'taking forever to come up'...  It looks like the common
>> problem is bringing up pages that have
>>
>> src="https://siteseal.thawte.com/cgi/server/thawte_seal_generator.exe">
>>
>> embedded in the web page the end user goes to.
>>
>> Depending on how the page is written, it can seem (to the end user
>> anyways) as if the page is taking for ever to come up. The browser is
>> blocking on talking to the site seal server.
>
> <judicious snippage>
>>
>> Just a heads up in case your helpdesk runs into this issue as well as it
>> seems to be a rather obscure problem that sent us on a wild goose chase at
>> first.  Some browsers deal with it differently. on IE, most of the page does
>> not display until the seal comes up or times out.
>>
>>         ---Mike
>>
>> --------------------------------------------------------------------
>> Mike Tancsa,                                      tel +1 519 651 3400
>> Sentex Communications,                            mike at sentex.net
>> Providing Internet since 1994                    www.sentex.net
>> Cambridge, Ontario Canada                         www.sentex.net/mike
>>
>>
>
>




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