Cogent input

Marshall Eubanks tme at americafree.tv
Thu Jun 11 09:23:47 CDT 2009


On Jun 11, 2009, at 10:13 AM, Mike Tancsa wrote:

> At 10:01 AM 6/11/2009, Andrew Mulholland wrote:
>
>> We didn't have such problems.
>
>> Had nx1Gig from them.
>>
>> On the few occasions where we had some slight issues, I was happy to
>> be able to get through to some one useful on the phone quickly, and
>> not play pass the parcel with call centre operatives.
>
>
> This matches our experience as well. When there are issues, they are  
> EASY to get a hold of and the people who answer the phone clueful  
> and dedicated to dealing with IP issues, not "can I help you with  
> your long distance bill".... Also, they are pretty good about  
> keeping us informed about maintenance issues. I would not use them  
> as a sole provider (why run your own AS if you only have one transit  
> provider?) but certainly I am happy keeping them in the mix to date.
>

+1 from here.

Marshall

> We havent seen the same level of issues as some people in YYZ have  
> seen, but I think that seems to be more on their 100Mb connections  
> for some reason. On the gig service we are on, they are fairly  
> reliable.  Not quite as good as TATA/Teleglobe has been for us  
> however.
>
>        ---Mike
>
>





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