troubles with UTOPIA / Veracity network in Utah?

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I'm wondering if anyone has any experience with UTOPIA or Veracity out 
in Utah, specifically if they are known for frequent unannounced 
maintenance outages and/or crappy network uptime? I'm having problems 
getting a scheduled data transfer to run on a pretty regular basis and 
am trying to figure out where the issue is.

Thanks,

Tom

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