Using twitter as an outage notification
marc at let.de
Sat Jul 4 16:07:22 CDT 2009
Am 04.07.2009 um 22:59 schrieb Frank Bulk:
> When the local power companies uses twitter, then maybe I'll
> consider using
> twitter for our customers.
well it seems popular
dell made some money with it too
> There's the temptation by some of companies to leverage the latest
> technology to appear "cool" and "in tune" with customers, but by far
> large, when something goes down customers either do no nothing,
> wait, or
> call in. I think the best use of everyone's time is to make sure
> their call
> center/support desk has the capability to post an announcement to
> those that
> call in. And then make sure something gets posted to the website.
> Facebook, and Twitter fall in line after all that.
> -----Original Message-----
> From: Roland Perry [mailto:lists at internetpolicyagency.com]
> Sent: Saturday, July 04, 2009 10:38 AM
> To: nanog at merit.edu
> Subject: Re: Using twitter as an outage notification
> In article <h2ns2s$kcv$1 at ger.gmane.org>, Chris Hills <chaz at chaz6.com>
>>> That's the kind of "marketing-led" response I was hoping to hear.
>>> But the UK National Rail system now uses Tweets to tell customers
>>> disruptions on the trains, and several major UK government
>>> and news organisations use it for announcements and "Breaking News".
>>> So has it become "respectable" yet?
>> When there are open-source equivalents available (e.g. Laconica,
>> OpenMicroBlogger - both of which incidentally are compatible since
>> are based upon the OMB spec), I do wonder why a commercial or
>> government entity would use a closed-source, non-domestic service.
> That's fair comment, but how do you get your customers to install
> niche solutions to what's a once-a-year problem?
> They all seem pretty happy using a multitude of other "non-domestic"
> solutions, which probably accounts for 99% of the stuff they have on
> their PCs.
> So "not sufficiently mature" we can get away with as an excuse, but
> "Made in America" isn't going to put many people off :)
> Roland Perry
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