Level 3 - "legacy" Wiltel/Looking Glass bandwidth

Thu Jul 2 14:47:15 UTC 2009

As a Level 3 customer who had connectivity to some legacy Wiltel equipment I 
can also attest that service levels were pretty bad following that merger. 
We had a few memorable outages where escalations were necessary to get 
things resolved and folks familiar with the equipment were hard to find. In 
meeting with our account team we were able to get them to agree to roll us 
off the old gear which was really inadequate anyway for the purpose which 
happened to be an Option A MPLS NNI. It took them a long time to get that 
done but since then I would say that service levels have returned to the 
normal albeit somewhat less than desirable levels. 

We have had relatively few problems with our vanilla transit connections 
though. The same goes for some long haul that they inherited with the 
Broadwing acquisition. There were some glitches with some of the fiber 
grooming they did a while back but that seems to have passed. 

I also seem to be receiving less maintenance notifications overall from 
Level 3 as a general trend. Hope it continues. 

George 