Craptastic Service! (was: Re: comcast price check)

Sat Feb 21 07:18:17 UTC 2009

Ouch! We have some unsatisfied customers... :-)

I have had business class for 1.5 years now, and granted, there have been 
issues and I usually ask for tier 2 within a few minutes, but I am fairly 
satisfied. Speed just jumped to say 6-10Mbs down, 2+ up a couple of weeks 
ago and it works well for me. I pay ~$68.00 a month for 5 ips.

dsl is not really an option here. Too far to the co.

--
Steve

On Sat, 21 Feb 2009, Jeffrey Lyon wrote:

> Ryan,
>
> Last I talked to Comcast running BSD meant you're a hacker.
>
> Jeff
>
> On Sat, Feb 21, 2009 at 1:27 AM, Ryan A. Krenzischek <ryan at bbnx.net> wrote:
>>
>> Well that explains it all since we are a *BSD shop.
>>
>> Ryan
>>
>> On Sat, 21 Feb 2009, Jeffrey Lyon wrote:
>>
>>> Date: Sat, 21 Feb 2009 01:02:12 -0500
>>> From: Jeffrey Lyon <jeffrey.lyon at blacklotus.net>
>>> To: Ryan A. Krenzischek <ryan at bbnx.net>
>>> Cc: NANOG list <nanog at nanog.org>
>>> Subject: Re: Craptastic Service! (was: Re: comcast price check)
>>>
>>> Ryan,
>>>
>>> It's always your equipment. You should know that none of their
>>> customers have any clue how to run a network and therefore should
>>> remove them immediately. Any customer who is not running Windows and
>>> not connected directly to the router is to blame for any problems.
>>>
>>> Jeff
>>>
>>> On Sat, Feb 21, 2009 at 12:46 AM, Ryan A. Krenzischek <ryan at bbnx.net>
>>> wrote:
>>>>
>>>> Yes, they do.  You can find more information here:
>>>>
>>>> http://business.comcast.com/ethernet/dedicated-internet.aspx
>>>>
>>>> Although, I'm sufficiently disappointed with Comcast's Business Cable
>>>> service.  I have had them since 6-NOV-2008 and they took 4 months and 1
>>>> week
>>>> to fix a cabling problem at the head-end for my business Internet.
>>>> Apparently the head-end was wired wrong in regards to how power was
>>>> supplied
>>>> to it.  I had nothing but dropped packets and latency (400-500 MS,
>>>> sometimes
>>>> 1200 MS) problems.  I lost so much business.  I tried multiple times to
>>>> speak with a manager but they would only pick up their phone after I sat
>>>> for
>>>> 30 minutes with the phone, pressing the redial key and placed 60 calls to
>>>> them.  I had to call their corporate office and file a complaint.  I am
>>>> still having dropped packet issues.
>>>>
>>>> Comcast support also had the nerve to say it was my equipment and that I
>>>> should immediately disconnect everything.  Remind me again how is it my
>>>> problem with *MY* equipment when the modem takes 25 minutes to sync/lock
>>>> on
>>>> the upstream channel?
>>>>
>>>> I would *highly* recommend a T1 or partial T3.  While they are more
>>>> expensive and highly reliable, AT&T or other major telcos will fix the
>>>> problem within a reasonable SLA.  Comcast does NOT have a SLA.  It took 4
>>>> months to fix my problems on a business account.
>>>>
>>>> A Very Unhappy Comcast Customer,
>>>>
>>>> Ryan Krenzischek
>>>>
>>>> On Fri, 20 Feb 2009, Steven King wrote:
>>>>
>>>>> Date: Fri, 20 Feb 2009 23:45:48 -0500
>>>>> From: Steven King <sking at kingrst.com>
>>>>> To: John Martinez <jmartinez at zero11.com>
>>>>> Cc: NANOG list <nanog at nanog.org>
>>>>> Subject: Re: comcast price check
>>>>>
>>>>> Comcast has an Ethernet service?
>>>>>
>>>>> John Martinez wrote:
>>>>>>
>>>>>> Does any one here use comcast's ethernet services?
>>>>>> If so, what is their price range?
>>>>>>
>>>>>>
>>>>>> Thanks in advance.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>>
>>>
>>
>
>
>
> -- 
> Jeffrey Lyon, Leadership Team
> jeffrey.lyon at blacklotus.net | http://www.blacklotus.net
> Black Lotus Communications of The IRC Company, Inc.
>
> Look for us at HostingCon 2009 in Washington, DC on August 10th - 12th
> at Booth #401.
>