OOB customer communications (Re: Looking for Support Contact at Equifax)
brandon.galbraith at gmail.com
Mon Apr 27 11:38:37 CDT 2009
On Mon, Apr 27, 2009 at 11:31 AM, Mike Lewinski <mike at rockynet.com> wrote:
> Suresh Ramasubramanian wrote:
> If your email and phone communications are down due to a connectivity
>> break, and your customers get connectivity from you [assume no backup
>> links, by default .. you'd be surprised at how many smaller customers
>> get by with a single link and no backups at all. If their
>> connectivity is down too - they just cant get to twitter right?
> I can post status updates to our noc twitter account from my cell phone (so
> no reliance on local network) and any customers who are using a smartphone
> device can get updates from their mobile, also wholly OOB from our network.
> I imagine there's a way to get updates via pure SMS too. I think it's the
> melding of the mobile with the Internet that is what gives Twitter its real
> I agree however that if the only Twitter access is via regular computer it
> loses most of its value in this situation.
Twitter allows you to specify that you want SMS notification when someone
you're following makes an update.
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