jgreco at ns.sol.net
Tue Sep 23 09:39:13 CDT 2008
> On Sep 22, 2008, at 4:33 PM, Tom Sparks (Applied Operations) wrote:
> > Intercage is not a big shop, there are very few people involved in
> > running it
> I have no dog in this fight, but I would comment on the "small shop"
> issue as it relates to handling abuse complaints.
> I own a small colo/hosting shop too. We don't have many employees.
> If we had to deal with so many abuse complaints that things were
> "getting lost in the noise", I'd have to seriously examine my AUP and
> associated enforcement policies, add staff to handle abuse issues, or
> both. Being small isn't an excuse. In fact, a small shop that runs a
> clean network should be far better at handling abuse issues than the
> larger players could ever hope to be.
I would have to agree with this latter bit. We count incidents per YEAR.
On a hand. Mostly because we haven't made a habit of accepting random
clients, I guess, but were it a problem, it would be made not to be.
Being proactive is a big part of this. For example, when ARIN began to
allow abuse contacts for IP space, we fairly quickly registered a POC
Joe Greco - sol.net Network Services - Milwaukee, WI - http://www.sol.net
"We call it the 'one bite at the apple' rule. Give me one chance [and] then I
won't contact you again." - Direct Marketing Ass'n position on e-mail spam(CNN)
With 24 million small businesses in the US alone, that's way too many apples.
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