Atrivo/Intercage

Mon Sep 22 20:53:43 UTC 2008

On Mon, Sep 22, 2008 at 04:48:16PM -0400, Drew Linsalata wrote:
> I have no dog in this fight, but I would comment on the "small shop"  
> issue as it relates to handling abuse complaints.
> 
> I own a small colo/hosting shop too.  We don't have many employees.   
> If we had to deal with so many abuse complaints that things were  
> "getting lost in the noise"

Perhaps I should clarify - Abuse complaints being a small percentage
of normal requests for service (IE: I need a new hdd, an OS reinstalled)
I would agree that anyone beseiged in abuse requests should take a
machete to the offending customer's cables :)

-- 
Tom Sparks
(415) 367-7328x1001