Sprint / Cogent

Sat Nov 1 16:02:48 UTC 2008

On Nov 1, 2008, at 11:37 AM, Daniel Senie wrote:

> At 01:20 PM 10/31/2008, Randy Epstein wrote:
>> If you haven't already seen it, the great Todd Underwood of Renesys
>> published an article today on his blog regarding this subject:
>>
>> http://www.renesys.com/blog/2008/10/wrestling-with-the-zombie-spri.shtml
>
> Just read through Todd's blog posting. Since I'm travelling at the  
> moment with a Sprint EVDO card as my connectivity, I now understand  
> why some sites have not been working. I assume my Sprint phone SMS  
> service is also impacted, insofar as any text-to/from-email will not  
> work to sites on the affected networks either. The micro-browser in  
> my phone will have been affected too, though it's too useless to  
> really use anyway.
>
> If I can find a way to fax the corporate offices of Sprint on  
> Monday, I'll ask them for a refund on my service charges for the  
> month, since they're now selling me access to only part of the  
> Internet from my mobile devices.

I have had occasion to dispute a Sprint charge. To do that, send a  
physical letter to

Sprint Correspondence
Customer Disputes
PO 15955
Shawnee Mission, Kansas 66285

(This is for "residential" not business accounts.)

Regards
Marshall

> Funny, I'd just checked a few days ago to see if my mobile devices  
> are beyond any term commitment. Since they are, I will now look at  
> changing to another wireless carrier at the next reasonable  
> opportunity.
>
> Did Sprint think about the fact that their decision would actually  
> impact their wireless customers? I'm sure my business's wireless  
> devices won't make or break Sprint's profits, but wonder if larger  
> businesses using EVDO might also raise concern? Is Sprint now lying  
> about selling "Unlimited Internet Access from anywhere" when  
> peddling their data cards? Is Sony, as well, by inclusion of EVDO  
> cards within their notebook computers? I presume their actuarial  
> staff ran the numbers and decided the risk was worth it, and that's  
> what they'll tell their stock holders.
>
>
>