[NANOG] Charter - Southern Oregon routing issues

S. Ryan auser at mind.net
Wed May 7 16:30:41 CDT 2008


This issue is now resolved for the time being.  It went on for 2+ hours.

Sorry for the noise.

Regards,

Steve

S. Ryan wroteth on 5/7/2008 2:05 PM:
> I've called Charter and they deny they have an issue.  I'm looking to 
> speak to a Charter engineer who can specifically help with issues in the 
> Southern Oregon service area.
> 
> Multiple customers cannot check mail on 110 or use port 25 or 587.
> 
> Looks like a loop:
> 
> traceroute to 204.16.46.136 (204.16.46.136), 30 hops max, 40 byte packets
>   1  192.168.1.1 (192.168.1.1)  2.143 ms  1.168 ms  0.849 ms
>   2  10.218.0.1 (10.218.0.1)  8.523 ms  8.551 ms  14.098 ms
>   3  ge5-2.cr01.mdfd.or.charter.com (68.185.17.113)  31.033 ms  10.993 ms
> 9.398 ms
>   4  68-116-79-133.or.charter.com (68.116.79.133)  11.145 ms  18.148 ms
> 10.23 ms
>   5  68-116-79-134.or.charter.com (68.116.79.134)  19.288 ms  9.768 ms
> 14.054 ms
>   6  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  10.881 ms  12.468 ms
> 10.898 ms
>   7  68-116-79-134.or.charter.com (68.116.79.134)  16.426 ms  10.631 ms 
>   11.4
> ms
>   8  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  9.317 ms  10.047 ms  9.315
> ms
>   9  68-116-79-134.or.charter.com (68.116.79.134)  11.117 ms  9.992 ms *
> 10  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  10.928 ms  20.391 ms  9.513
> ms
> 11  68-116-79-134.or.charter.com (68.116.79.134)  11.349 ms  10.413 ms
> 10.222 ms
> 12  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  20.722 ms  9.746 ms  9.99
> ms
> 13  68-116-79-134.or.charter.com (68.116.79.134)  10.682 ms  11.198 ms
> 11.253 ms
> 14  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  10.376 ms  21.943 ms
> 10.914 ms
> 15  68-116-79-134.or.charter.com (68.116.79.134)  11.039 ms  9.778 ms
> 17.995 ms
> 16  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  13.068 ms  10.622 ms
> 13.206 ms
> 17  68-116-79-134.or.charter.com (68.116.79.134)  11.783 ms  11.17 ms  9.351
> ms
> 18  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  15.859 ms  13.637 ms
> 18.188 ms
> 19  68-116-79-134.or.charter.com (68.116.79.134)  9.532 ms  14.751 ms
> 16.703 ms
> 20  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  21.073 ms  11.547 ms
> 10.913 ms
> 21  68-116-79-134.or.charter.com (68.116.79.134)  18.878 ms  9.844 ms
> 17.044 ms
> 22  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  17.192 ms  12.964 ms
> 10.855 ms
> 23  68-116-79-134.or.charter.com (68.116.79.134)  9.931 ms  13.66 ms  17.299
> ms
> 24  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  21.794 ms  11.108 ms
> 16.129 ms
> 25  68-116-79-134.or.charter.com (68.116.79.134)  17.288 ms  14.043 ms
> 12.522 ms
> 26  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  11.771 ms  14.531 ms
> 11.148 ms
> 27  68-116-79-134.or.charter.com (68.116.79.134)  11.697 ms  10.318 ms
> 9.069 ms
> 28  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  9.885 ms  15.104 ms  13.287
> ms
> 29  68-116-79-134.or.charter.com (68.116.79.134)  21.404 ms  12.868 ms
> 10.294 ms
> 30  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  10.807 ms  11.742 ms
> 12.197 ms
> 
> Thank you for any assistance.  I've even contacted Tier III at Charter 
> and they're unwilling to help at all.  I'm shocked they have a customer 
> base still.
> 
> Regards,
> 
> Steve Ryan
> 541-842-8207
> 
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