What to do when your ISP off-shores tech support

Thu Dec 25 02:14:54 UTC 2008

>> Uh, ditto? Having left SoCal a couple of years ago, my data is a bit
>> stale. However, I happily used XO+Covad in three separate locations
>> (in SoCal). DSLExtreme also has (or at least had) a good reputation.
>> Verizon sucks. In fact, since you are in the Long Beach area, they
>> suck even more than they do other places. Vote with your feet.
>> 
> I am pretty sure that COVAD is offshore now....

Last time I talked to them the helpdesk people were Canadian. That's for
T1s; I'm not sure if they do DSL support in the same location.
-- 
Dave Pooser, ACSA
Manager of Information Services
Alford Media  http://www.alfordmedia.com