Global Crossing SOC

Wed Dec 17 20:17:03 UTC 2008

I’m good now, but it would be nice if the people on the front lines at Global Crossing were even aware what a “Denial of Service” attack was, or that they even have a SOC for incident handling.  Once we got redirected into their SOC we were in good hands.

Stefan Fouant: NeuStar, Inc.
Principal Network Engineer 
46000 Center Oak Plaza Sterling, VA 20166
[ T ] +1 571 434 5656 [ M ] +1 202 210 2075

[ E ] stefan.fouant at neustar.biz [ W ] www.neustar.biz

From: Josh Potter [mailto:joshpotter at gmail.com] 
Sent: Wednesday, December 17, 2008 2:45 PM
To: Fouant, Stefan
Cc: nanog at nanog.org; Brown, Chad
Subject: Re: Global Crossing SOC

Sounds like you need to talk to the Global Crossing NCC.  They're located in Phoenix however I don't have their number.

On Wed, Dec 17, 2008 at 12:32 PM, Fouant, Stefan <Stefan.Fouant at neustar.biz> wrote:

Folks,

Any Global Crossing SOC folks here?  We've had a simple DoS attack
targeting one of our nodes connected to Global Crossing but have
literally spent 3 hours on the phone with Global Crossing support
attempting to get someone with a clue as to how to implement a simple
ACL on their edge router to deal with this.

If there's anyone here who can assist, please contact me off list.

Regards,

Stefan Fouant: NeuStar, Inc.
Principal Network Engineer
46000 Center Oak Plaza Sterling, VA 20166
[ T ] +1 571 434 5656 [ M ] +1 202 210 2075

[ E ] stefan.fouant at neustar.biz [ W ] www.neustar.biz

-- 
Josh Potter