Level 3 TPA routing today?

Thu Aug 28 00:42:24 UTC 2008

Has anyone noticed significant Level3 transit issues this evening?

[wrl@<REDACTED> ~]$ traceroute ae-23-52.car3.Chicago1.Level3.net
traceroute to ae-23-52.car3.Chicago1.Level3.net (4.68.101.39), 30 hops max, 40 byte packets
[...]
  4  ge-6-1-101.hsa1.Cleveland1.Level3.net (64.156.66.29)  2.627 ms !H
[wrl@<REDACTED> ~]$

[wrl@<REDACTED> ~]$ traceroute vlan79.csw2.Dallas1.Level3.net
traceroute to vlan79.csw2.Dallas1.Level3.net (4.68.19.126), 30 hops max, 40 byte packets
[...]
  4  ge-6-1-101.hsa1.Cleveland1.Level3.net (64.156.66.29)  3.166 ms !H * *
[wrl@<REDACTED> ~]$

[root@<REDACTED> ~]# traceroute www.he.net
traceroute to www.he.net (216.218.186.2), 30 hops max, 40 byte packets
[...]
  3  te-3-1.car1.Cincinnati1.Level3.net (4.78.216.9)  29.279 ms  18.127 ms
     te-3-2.car1.Cincinnati1.Level3.net (4.78.216.13)  20.737 ms
  4  ae-2-5.bar1.Cincinnati1.Level3.net (4.69.132.206)  20.193 ms  24.019 ms  24.360 ms
  5  ae-10-10.ebr2.Chicago1.Level3.net (4.69.136.214)  35.255 ms  35.884 ms  35.595 ms
  6  ae-23-56.car3.Chicago1.Level3.net (4.68.101.167)  28.672 ms
     ae-23-54.car3.Chicago1.Level3.net (4.68.101.103)  30.715 ms
     ae-23-56.car3.Chicago1.Level3.net (4.68.101.167)  32.160 ms
  7  glbx-level3-te.Chicago1.level3.net (4.68.110.194)  97.377 ms  97.080 ms  96.625 ms
  8  * * *
  9  * * *
[root@<REDACTED> ~]#

On Wed, 27 Aug 2008, Craig Pierantozzi wrote:

> Most likely the issue was communication between the NOC and the service 
> management center. The NOC deals with the core facing events versus the SMC 
> which takes the incoming calls from the customers. In this case the issue was 
> identified and resolved in the NOC.
>
> Perhaps the RFO was not posted internally or whomever you talked with didn't 
> check the status updates or something. Lot's of things could have resulted in 
> a tech not knowing about this type of issue.
>
> Anyway, to tie up loose ends, there was a problem on a core router that was 
> isolated and then repaired in Atlanta.
>
> regards
> -Craig
>
> On Aug 27, 2008, at 5:02 PM, Jon Lewis wrote:
>
>> On Wed, 27 Aug 2008, David Hubbard wrote:
>> 
>> > be.  The tech I spoke to this morning said he had no
>> > knowledge of any issues yesterday, of course my ticket
>> > also had none of the information I sent in to them
>> > yesterday or even a clear description of what the
>> > problem was....
>> 
>> We opened a ticket for today's event and got the same response.
>> 
>> ----------------------------------------------------------------------
>> Jon Lewis                   |  I route
>> Senior Network Engineer     |  therefore you are
>> Atlantic Net                |
>> _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________
>> 
>

-- 
William R. Lorenz

"Whether you think you can or think you can't, your right." -- Henry Ford