Abuse response [Was: RE: Yahoo Mail Update]

Tue Apr 15 18:04:20 UTC 2008

On Apr 15, 2008, at 10:33 AM, Rich Kulawiec wrote:
>
> On Tue, Apr 15, 2008 at 11:22:59AM -0400, William Herrin wrote:
>> There's a novel idea. Require incoming senior staff at an email
>> company to work a month at the abuse desk before they can assume the
>> duties for which they were hired.
>>
>> My hunch says that's a non-starter. It also doesn't keep qualified
>> folks at the abuse desk; it shuffles them through.
>
> Require all technical staff and their management to work at the abuse
> desk on a rotating basis.  This should provide them with ample  
> motivation
> to develop effective methods for controlling abuse generation, thus
> reducing the requirement for abuse mitigation, thus reducing the time
> they have to spend doing it.

Unfortunately many of the skills required to be a competent abuse desk
worker are quite specific to an abuse desk, and are not typically  
possessed
by random technical staff.

So, to bring this closer to nanog territory, it's a bit like saying  
that all the
sales and customer support staff should be given enable access to your  
routers
and encouraged to run them on a rotating basis, so that they understand
the complexities of BGP and will better understand the impact their  
decisions
will have on your peering.

Cheers,
   Steve