Vendor Support Clue/NOC Clue

Sat Jun 26 19:13:10 UTC 1999

Do what Cisco did.  (1) tie everyone's job and bonuses to customer
satisfaction surveys and (2) have TAC engineers keep bringing in
additional help until the problem is solved and not just pass it on to
someone else.  They also seem to have a fairly well-honed
clue-detector - I've yet to hear of one talking down to a customer.

-
James D. Wilson, CCDA
"non sunt multiplicanda entia praeter necessitatem"
William of Ockham (1285-1347/49)

-----Original Message-----
From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu]On Behalf Of
Forrest W. Christian
Sent: Friday, June 25, 1999 8:11 PM
To: nanog at merit.edu
Subject: Vendor Support Clue/NOC Clue