customer troubleshooting process

• Previous message (by thread): SuperWhois v2.2 update available.
• Next message (by thread): NANOG17 agenda topics
• Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]

I've been asked to look into customer service issues/fault resolution
Along the lines of:
Fault1:
question1
question2
Fault2:
question1
question2
eg
Fault:Subscriber can't authenticate (and then get inetaccess)
Q1. which userid/password was used
Q2. which access number
But, mmm, hasn't this been done many times before? I searched the web, but
found some half useful stuff on troubleshooting.
Can anyone point me to a relevant URL?

TIA

Tony

• Previous message (by thread): SuperWhois v2.2 update available.
• Next message (by thread): NANOG17 agenda topics
• Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]